Delivery Cost
Delivery within UK mainland for orders between £0 – £29.99 is £2.99. Orders between £30.00 and £59.99 is £4.99. Orders of £60 and above are Free to all customers*. Delivery to Northern Ireland, Highland and Islands for orders between £0 – £29.99 is £3.99. Orders between £30.00 and £59.99 is £5.99. Orders of £60 and above are £6.99. Overseas postage costs are contrary to negotiation- please contact our sales team- 01792 589 147- to confirm additional costs of delivery.
Delivery
The Absolute Sports Group aim to dispatch the products selected by our customers within 3 to 5 working days of order receipt (Subject to Availability – we will advise lead times where items are out of stock). Where delivery charges are not representative of the costs discussed above, the price for delivery will be dependent upon the weight and size of the product purchased. The price for delivery will clearly be stated prior to purchasing the item in the Shopping Cart.
Damaged Goods
Should in the unlikely event, you receive goods that are damaged, you must advise us within seven days of receipt by email. The product should be returned using a courier that can supply a tracking number.
Cancellation Rights and Policy:
Under the current Laws within the United Kingdom, you have the right to cancel the contract of purchase of any item within seven days of delivery. To cancel this contract, please contact our sales team detailing your reasoning behind cancelling the contract.
Additional to this, items can be returned within 14 days of purchased if boxed, unused and in perfect condition. ‘The Absolute Sports Group’ can then provide you with a full refund upon the item returning to our head office. The return of items would be strongly advised to use a courier that uses a tracking delivery service. In the unlikely event of a customer returning a product, the cost of delivery will be responsible to the customer in question
Statutory Rights
All terms and Conditions discussed will have no effect on your Statutory Rights as a Customer of The Absolute Sports Group.
Collection of Information
The information collected on our website is stored in a secure database that protects and encrypts your data to ensure a complete and secure payment protection process. The debit and credit card details are processed by our secure payment provider and at no time do ‘The Absolute Sports Group’ have access to the data. Information that is provided relates to the status of payment, whether that be Successful or Unsuccessful.
Order
At ‘The Absolute Sports Group’, we collect information on the customer regarding their purchased order. This includes the customer’s name, address and contact details. These contact details will solely be used for billing purposes, to contact the customer should we have any issues regarding the processing of the order. It is important to note that ‘The Absolute Sports Group’ does not receive or hold any credit or debit card details that are provided by the customer. ‘The Absolute Sports Group’ only receives the payment status of the specific order and to re-iterate, does not hold onto customers debit or credit card details at any point.
Faulty Goods
Should in the unlikely event, you receive goods that are faulty, please return the product to our head office address. We will then provide you with a full refund or a replacement product
Privacy Policy
The Absolute Sports Group’ endeavours to ensure your privacy is a priority to ensure a successful experience of our Online Store. If, for any reason, you believe that we are not providing this service, please don’t hesitate to contact us and inform us of your concerns.